Frequently Asked Questions (FAQ's)
Most of the answers that you may have concerning our website can be found below. Don't fret! If you still have questions, please don't hesitate to reach out to us through our contact us page on the site or by simply contacting us directly at email@example.com.
What shirt brand do you print on?
Most of SpringitOn Tees t-shirts are printed on American Apperal + Bella Canvas, unless otherwise stated. Most of our women's tees have a slim fashion fit and are true to size. Our unisex tees are a bit roomy and run a little big.
What size Tshirt should I order?
Our sizes range from XSmall - 2XLarge. Please see our sizing chart for more details and recommendations for fit. Unisex tees are men's tees so they run big. For a more slim fit women should order a size smaller tee. Our Women's tees are fashion fit and made to kiss the curves for a more slim fit. They are true to size and run small. For these, please order a size up from your normal size for a more comfortable slim fit. See a design you like but not your size, don't worry, email us @ firstname.lastname@example.org for assistance.
What type of printing is used on your apparel?
All of our shirts are custom printed by hand at the time of ordering. We use both screen printing and heat transfer processes.
How Should I care for my tshirt?
T-Shirt & Garment Care
A few tips to take care of the t-shirts that we print using direct to garment print methods. Follow the tips and your shirt will last a long time with the same bright looking design.
Washing: Wash inside out with cold water with similar colors using a gentle cycle
Ironing: If ironing is necessary, iron inside-out on the lowest setting
Drying: Tumble dry low or hang-dry
No-Nos: Avoid using bleach and do not dry clean.
What forms of payment do you accept?
We accept all major credit cards such as Visa, MasterCard and American Express through our secure payment processing system. We do not store your credit card information. We currently accept PayPal as a payment option as well.
How long will it take for my order to arrive?
Standard shipping for orders in the United States takes 7-10 business days. Most orders are received within 10 days of ordering. International orders usually take 3-5 weeks to arrive depending on the destination and customs processing. The tracking for international orders will not update once the package leaves the US, but rest assured your order is still on its way.
Please note: During holidays or times of high demand, orders can take 10 - 15 business days to ship. We Thank you in advance for your patience.
What shipping method do you use?
Standard shipping for orders in the United States are shipped via USPS First Class or Priority Mail. International orders are shipped via USPS First Class International Mail.
Do you offer package tracking?
Yes we do! We will provide you with the tracking number once your order has shipped, except for International shipments. A shipping confirmation email will be sent, once your order has left our fulfillment facility.
How much does shipping cost?
It depends on your location and the size of your order. Pre-calculated shipping is provided for you on the website.
Do you ship internationally?
Yes, we ship to almost every country around the world.
What is your return policy?
Since we print every product when it is ordered we CANNOT PROCESS SIZE EXCHANGES. Please be sure to check our size chart before ordering or send us an email for questions.
If you received a defective item, we'll replace it. Faulty/defective items will be exchanged for the same type of product in the same size. Please contact us immediately at email@example.com for further information.
Most of our items are made by hand at the time of purchase. We do not have a warehouse or carry inventory. Our apologies but we do not issue refunds on orders that have completed with payment and shipped.
Still have questions?
For additional information about SpringitOnTees please use the contact form located on the website or email info@springitOnTees.com.